Returns & Refunds
Clear return terms for Heart Mobile purchases.
30-Day Return Period
Eligible items may be returned within 30 days of delivery. Please contact Heart Mobile before sending a return so we can confirm eligibility and provide return instructions.
Refunds
Approved returns are eligible for a refund to the original payment method. Refunds are processed after the returned item is received and inspected. Your bank or payment provider may require additional time before the refund appears on your account.
Return Shipping
Customers are responsible for return shipping costs for voluntary returns. Heart Mobile will cover reasonable return shipping costs for defective, damaged, or incorrectly shipped items where applicable.
Condition of Returned Items
Returned items should include the product and any accessories or components supplied with the order and should be returned in substantially the same condition in which they were delivered, except where a defect, damage, or product failure is the reason for the return.
Exchanges
Heart Mobile does not offer exchanges as a standard return option. Where appropriate, an eligible item may be returned for a refund and a replacement item may be purchased separately.
Defective Products & Warranty Claims
Defective products may also be covered by the Heart Mobile Limited Warranty. Warranty coverage and return eligibility are separate and may provide different remedies depending on the product and circumstances. View our warranty policy.
How to Start a Return
Email john@heartmobile.ca or call 437-434-8683 with your order information and the reason for the return. Please do not send a return before receiving return instructions from Heart Mobile.
Statutory Consumer Rights
This policy is provided in addition to rights and remedies available under applicable consumer protection laws. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded or restricted.